Elearning Platform for Hospitality and Tourism Industry

Written By Pascal Willoughby-Petit

The hospitality and tourism industry has witnessed tremendous technological advancements and we have developed an eLearning platform dedicated to staff education and training purposes.

Over the years, elearning has proven to be one of the most powerful and cost-effective ways to train employees without forcing them out of the workplace.

When combined with the right elearning platform, you can create an immersive training experience that engages employees and improves retention rates and job performance. 

This article provides more insight on the benefits of elearning platform for the hospitality and tourism industry.

E-Learning Platform for Hospitality and Tourism, Our Learning platform system LMS offers the needed elearning features to trained, onboard your staff.

What Is An E-Learning Platform for Hospitality and Tourism?

An e-learning platform for hospitality and Tourism is an e-learning solution that enables organisations to deliver customised e-learning programs adapted to a visual and face to face work environment.

Companies in hospitality, tourism, hospitality training, travel and tourism use these solutions for employee training. 

Our E-Learning platform for hospitality is easy to use with multiple features such as

  • Authoring Tool,

  • Video Based Learning,

  • Virtual Classes,

  • Messagery,

  • Branding and Custom Layout

  • Assessment,

  • Learning Path,

  • Project Management Solution,

  • Social collaboration tools,

  • Reporting tools,

  • Analytics & tracking capabilities,

  • Mobile capabilities

  • And Much more…

…Making it a seamless way of managing your online Staff Training. They reduce operational costs and also help you achieve faster ROI. 

Video Base eLearning Platform for Hospitality And Tourism?

E-Learning / Online Training is one of many available training solution that has made its way into hospitality and tourism.

Video content tailored for e-learning, also known as e-learning video, is multimedia content that is designed to function as a learning tool.

In order to expand our horizons, access new experiences, and study new material, we must include technology into our education.

E-learning video is a type of multimedia content that is especially suitable for e-learning.

With the internet's popularity, Youtube's success is a testament to the power of video elearning.

A Video first elearning platform like Learning Lab LMS is an indispensable tool because this LMS offers many innovative features like:

1/ Interactive Video: Create you own scenario through a series of choices.

2/ Video Quiz: add quiz over you video! Simple and terribly efficient!

3/ Screen recording: Perfect for software training

4/ Video Test: Film your talk or presentation and get feedback

Video Based Learning for Hospitality and Tourism

6 Amazing Ways Our Elearning Platform will revolutionise The Hospitality and Tourism Industry


Elearning platforms have completely changed the way the hospitality industry operates. There are some huge benefits that these elearning platforms bring to hotels and other hospitality establishments, so learning how to make the best use of them could be vital to your success in this competitive industry.


Elearning Platforms Improve customer service

The hospitality industry's customers can be fickle and demanding, so it's essential to be as customer-centric as possible.

Since a hotelier need to set up on going training, there is an ever present need for customer service training.

The quality of service depends largely on training employees on how to consistently provide excellent and personalized service that keeps clients returning time and again.

Elearning Platform for Hospitality Positively affect recruitment efforts

Elearning platforms reduce an organization's reliance on finding, interviewing and on-boarding new employees.

For your hospitality industry you need to select a Video Based Learning elearning platform with an Authoring Tool

More specifically, eLearning platform like the Lab LMS can help companies:

  • Get new hires productive more quickly;

  • Reduce employee turnover rates;

  • Decrease training costs by as much as 50%;

  • Generate additional revenue through self-service training;

  • Streamline operations and increase company efficiency;

  • Perform instant performance reviews with customizable assessments

  • And automated reports in real-time.

Video Based eLearning Platform with an Authoring Tool

Elearning Platforms Improve employee engagement

One important way hospitality companies can improve their bottom line is by improving their retention rates.

And by providing eLearning platform solutions as part of your talent development strategy, you can do just that:

  • Offer a convenient online portal for delivering training

  • And certifications anytime, anywhere.

The number of people quitting a job is directly tied to whether or not they feel like they are growing professionally—eLearning or hospitality creates opportunities for employees to learn about new skills and take on additional responsibilities at their own pace—and keeping them engaged means higher levels of engagement with customers.

Elearning Platforms Increase Performance And Results

One of your primary goals of most hospitality firms  is to ensure that all guests have an excellent stay.

However, with so many different customer touchpoints and technology trends taking center stage, it can be challenging to remain on top of everything.

Therefore, integrating eLearning into your training and development program will help improve guest satisfaction scores.

Want to know how?

By providing real-time communication across all channels, you’ll be able to conduct consistent training with cross-departmental employees while boosting morale, performance and sales—all at once. 

Elearning Platforms Boost Job Satisfaction

Modern hospitality elearning platforms make it easy for managers to assess employee performance and provide feedback in real time.

Feature Check List of and eLearning platform for Hospitality and Tourism:

  • Assessment

  • Quiz

  • Training Path

  • Video First

  • Authoring Tool

  • Audience Management

  • Project Management

  • Messagery

  • Forum

  • Certification

  • Reporting

  • Learderboard

  • …

It can also be integrated with every other platform you have in place (help desk, POS system, etc.) Making your training data accessible to everyone on staff means that employees are getting feedback from their managers, co-workers and peers—all of which should result in higher job satisfaction and retention rates.

And when it comes time to fill new positions, you’ll be able to promote from within rather than having to hire externally; always a win.

Video Based Training

An Elearning Platform Reduces training time

No matter how you slice it, training new employees is a costly endeavor—both in terms of financial costs and company time.

With an elearning platform dedicated for Hospitality, firms can reduce or even eliminate training costs while improving customer service overall.

Adding just one application—like a form builder or scheduling tool—can save businesses thousands each year and give them a leg up on competitors who aren't embracing elearning technologies.

elearning platform (LMS) for hospitality

Elearning platform for tourism

How Can Hospitality Firms Select The Right eLearning platform (LMS) For Their Business?

So how do you choose an appropriate LMS e-learning platform?

Here we have compiled some factors which help differentiate LMS platforms and will make choosing much easier:

  • Authoring Tool:

    It is important to work with a tool that allows you to create, design and manage your content in one click!  

  • Openness:

    How easy it is to use proprietary software along with other applications?
    Do I have flexibility over what technology I use?
    Hybrid Learning Tool Boxes provide great flexibility so that you can combine best of breed applications and services together.

  • Auto-translate:
    You work in an international industry and you need to optimize every action. Our Learning Management System (LMS) for Hospitality offers the option of automatic translation with Deepl. More than 20 languages at your disposal.

  •  Adoption/Culture Integration:
    How quickly can users get up to speed with a new LMS platform?
    Or What level of support do they need during the implementation phase?
    Is onboarding really seamless, regardless of individual contributors' background or experience level when integrating into an organization's existing systems and culture?

  • Video Based Learning:
    As already mentioned, Video Based Learning for your hospitality and tourism industry is paramount. Your team personas and profiles are very diverse, and your business is very visual, so video will unleash your possibilities.

    • Interview

    • Video tutorial

    • Video assessment

    • Video Coach

    • Video guide

  • Branding and Customisation:
    Your brand is vital, you treat it in all its dimensions: images, sounds, decoration, catering, reception and services... you need a totally brandable tool:

    • Fonts,

    • Colours,

    • Logo

    • Layout

  • Quizzes:
    Here are the features you will need to manage your project:

    • Question bank,

    • Video Quiz

    • Description

    • Leaderboard points

    • Selective looking

    • Fully custom catalogue and dashboard

    • Branches

    • Scheduled content

    • Automatic reminder

    • Automatic continue to…

    • Quiz Type: SCORM, ASSESSMENT, POLL, VIDEO TEST…

    • Pass rate and Number of attempts

    • Question order: ramdon

    • Quiz timer

    • Screen recording

    • Override quiz evaluation type: Result at the end or directly…

    • Timeout handling / Result is calculated even upon timeout…

    • Non Mandatory

    • Certification, badges, Award…

    Also You need to have a wide range of questions types:

    • Multichoice

    • Matching

    • Ordering

    • True and False

    • Video test

    • Interactive video

    • Drag and Drop

    • Fill the blanks

    • buckets…

Brand matter for the learner experience and even more for your luxury and fashion industry

Why Choose The Lab E-Learning Platform LMS?

TheLearningLAB elearning platform is designed to help hospitality staff build proficiency in high-quality customer service. It’s suitable for both training new hires and ongoing coaching of more experienced employees.

The main feature is a detailed library of courses, where users can learn everything from basic table service to effective ways to handle difficult guests. Courses are available either online, allowing workers to access them anywhere they have an internet connection.

To keep track of all their progress, employees can use TheLearningLAB’s elearning platform online portal, which lets them track scores and take quizzes on what they’ve learned. 

Pascal Willoughby-Petit
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